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FAQs

Answers for
every part of
Booka.

Find quick answers to the most common questions from customers, businesses, partners and the press.

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CustomersAccount, bookings, payments & more

Booka is a single UAE booking platform for stays, cars, yachts, activities, events and services.

Instead of jumping between different websites and WhatsApp chats, you search once, compare what's available and book through one account.

Use the Join Early Access form on the homepage. Add your name, email, WhatsApp number and the categories you're interested in.

We'll notify you as soon as Booka opens in your emirate.

Search or browse a category, open a listing, choose your dates or time, then confirm and pay in the app.

You'll get a confirmation with the details and the business's contact information.

Booka accepts major cards through UAE-compatible payment providers. Additional methods may be added as we onboard more partners.

Card details are never stored by Booka.

You can edit your name, email and contact number from your account settings once your account is active.

Before launch, reply to your early access email or contact support and we'll update your details.

Cancellation terms are set by the business and shown on the listing and at checkout, so always check them before you confirm.

Where cancellation is allowed you can request it from the booking in your account.

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Vendors / BusinessesList, manage & grow your business

Apply through the business waitlist with your business name, category, contact details and a short description.

Our team reviews applications and onboards approved businesses ahead of launch.

Your business name, category, emirate, contact details, a website or social profile, and a short description of what you offer.

During onboarding we'll also collect your listing details, photos and pricing.

Availability is managed per listing from your dashboard calendar. You set the dates and times you can accept, and block anything you can't.

Completed bookings and their amounts are tracked in your dashboard so you always know what's due.

Payout schedules and account details are confirmed with you during onboarding.

Once your business is approved and onboarded you receive dashboard access using your business email.

Founding Partners get priority onboarding, early placement on the platform and Founding Partner status on their profile.

Access is limited to 250 businesses.

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PartnersCollaborate & earn with Booka

Travel agencies, concierges, hotels and resorts, tour operators, DMCs, corporate teams, relocation services, influencers and content creators.

Applications are reviewed before approval.

Submit the partner application on the Partner Program page with your details, partner type and audience or client base.

Approved partners share Booka using their partner link and materials — in messages, on social, in itineraries or in person.

A referral is attributed when a customer arrives through your partner link or code and completes a booking.

Approved partners can earn commission on eligible completed bookings attributed to them, according to their Partner agreement.

Commission applies to eligible bookings attributed to your partner account that are successfully completed.

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PressMedia enquiries, assets & announcements

Email press@booka.ae or use the contact form and choose Press. Include your outlet, deadline and what you need.

Yes. Send your request with the topic, format and timing and the team will come back to you.

Logos and imagery are provided on request. Contact the press team with your outlet and intended use.

Join the Booka newsletter, or email the press team to be added to media announcements.

Announcements are shared with media contacts as milestones are reached in the run-up to launch and beyond.

All media enquiries go to press@booka.ae.

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GeneralAbout Booka & other help

Booka is one place to book the UAE — stays, cars, yachts, activities, events and services, from one account.

Across the UAE — all seven emirates — with the deepest inventory expected in Dubai and Abu Dhabi at launch.

Booka is pre-launch. We're onboarding businesses now and opening to early access users first.

Join early access and you'll be notified first — we don't announce a public date until it's confirmed.

Your information is stored securely and access is restricted. Payments are handled by established payment providers and card details are never stored by Booka.

The Terms of Service are linked in the footer of every page.

Customers: hello@booka.ae

Businesses and partnerships: partners@booka.ae

Press: press@booka.ae

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Still have questions?

We're here to help you discover, book and grow with Booka — anywhere in the UAE.