Booka.aebooka.ae
Booking on a phone with a luxury car and the Dubai skyline at night
Customer Help

Everything you need
to use Booka.

Answers about finding, booking and managing experiences through Booka across the UAE.

Search Customers answers

Search all FAQs

Getting started

Booka is a single UAE booking platform for stays, cars, yachts, activities, events and services.

Instead of jumping between different websites and WhatsApp chats, you search once, compare what's available and book through one account.

Accounts open with the public launch. Right now the fastest way in is to join early access with your name, email and WhatsApp number.

Early access members are invited to create their account before general availability.

Use the Join Early Access form on the homepage. Add your name, email, WhatsApp number and the categories you're interested in.

We'll notify you as soon as Booka opens in your emirate.

Booka is built for the UAE and all seven emirates, with the deepest inventory expected in Dubai and Abu Dhabi at launch.

Coverage grows as more businesses are onboarded.

Booking

Search or browse a category, open a listing, choose your dates or time, then confirm and pay in the app.

You'll get a confirmation with the details and the business's contact information.

Yes. A stay, a car, a yacht day and a dinner can all be booked from the same Booka account and appear in one place.

Availability is set by the business on its own listing. When you choose your dates or time, Booka only shows options the business has marked as available.

All of your bookings live in the Bookings area of your Booka account, with upcoming and past trips separated.

Payments

Booka accepts major cards through UAE-compatible payment providers. Additional methods may be added as we onboard more partners.

Card details are never stored by Booka.

Prices are shown in UAE Dirhams (AED).

Yes. The full total, including any fees the business applies, is shown on the checkout screen before you confirm.

Payments are encrypted and handled by established payment providers. Booka does not store your card details.

Changes & cancellations

You can edit your name, email and contact number from your account settings once your account is active.

Before launch, reply to your early access email or contact support and we'll update your details.

Change options depend on the specific booking and the business's policy, which is shown on the listing before you confirm.

Where changes are allowed you'll be able to request them from the booking itself.

Cancellation terms are set by the business and shown on the listing and at checkout, so always check them before you confirm.

Where cancellation is allowed you can request it from the booking in your account.

Where a booking is eligible for a refund under the business's policy, the refund is returned to the original payment method.

Timing depends on your bank and payment provider.

Support

Use the contact form and choose Customer, or email hello@booka.ae.

Confirmed bookings include the business's contact details so you can reach them directly about arrival, timing or specific requests.

Contact the business first where it's about the experience itself. If it isn't resolved, contact Booka support with your booking reference and we'll help.

Still need help?

Answers about finding, booking and managing experiences through Booka across the UAE.